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When I convert word do to PDF the links in the PDF are not active. The link in the Word document is active. The link to an email address but not to websites. I am using pdf 11 trial version (not Pdf 10 as checked in the box below. I am using windows 10

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Asked on 11th July 2017 8:27 am
Private answer

Hello and thank you for posting this question.

Please review all external addresses and reference points in the Word file. Make sure they fit in the correct format. For example for website address use prefix http:// or www. for email addresses press enter at the end of it.
Once the document is correctly formatted in MS Word, you may export it directly to PDF format from menu File > Export > Create PDF > Publish or use Expert PDF add-on to create PDF file and load it in the software for further editing.

Kind regards,
Expert PDF Support team

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Answered on 11th July 2017 8:40 am
    Hi thanks but is File > Export > Create PDF > Publish in Expert PDF 11 Professional?? When I click onthe menue File I do not see Export. The onle way round my problem has been to add the link again by clicking on links in eXpert and mrking off the text to which I want to add the link, then insertin the link. I did not have to do that in the previous version of ePert PDF
    (simonheath at 11th July 2017 3:36 pm)

      Hello Simon,
      thank you very much for commenting.
      The latest MS Office application provide direct option to save document in portable format. Try this option instead and open the PDF file with Adobe Reader to see if the link enclosed in the document are correct.
      Please let me know the result.
      Best regards,
      Expert PDF Support team

      (Expert PDF Team at 19th July 2017 8:37 am)

        Thanks it works perfectly – I had missed this option in Word. However I am surprosed that Expert pdf 11 does not do this also

        (simonheath at 24th July 2017 3:24 pm)
          Configuration requiredConfiguration required:

          512 MB of RAM (1024 MB Recommended)
          Intel PentiumĀ® IV 1.6 GHz Processor
          30MB of free disk space

          Compatible withCompatible with:

          Windows Vista 32-bit, Windows Vista 64-bit,
          Windows 7, Windows 7 64-bit, Windows 7 32-bit,
          Windows 8, Windows 10.